Managing Interpersonal Conflict
I thought of all of the concepts this was the most useful. We can identify ourselves all we want, but that won't help us when it comes to solving conflict. People tend to be stubborn at times and knowing that certain methods of conflict resolution are better than others can really save a relationship. Conflict management skills are vital in the business world and I can see the appeal to mediation versus taking someone to court. Conflict management is better for a relationship- it is direct conversation with the person you are having issues with. Of course methods like forcing aren't always effective since someone will eventually get hurt that way and accommodating frequently will also lead to conflict again. Compromising and problem solving were always me favorite. I think its vital to come to a compromise so that both parties can get a portion of what they want. Unfortunately we are becoming a culture of not wanting to compromise, but I think this method is best next to problem solving. There are times that a whole new solution is best rather than combining one.
Either way, I feel that this concept was really important. Having conflict resolution skills comes in handy at work when coworkers don't agree on things. Being stubborn won't get you far and neither will having people fear you for never compromising.
I also think managing interpersonal conflict in a calm manner is important. I agree with you that it is hard to deal with people who are stubborn and always want to have it their way only. I think it takes patience and respect to deal calmly with a conflict. I was always surprised when I saw a small conflict that could have been easily dealt with in a quick resolving manner, but instead it developed into a huge drama and problem. Problem solving and compromising are always the best way out of all conflicts. I agree, especially in the business world, you got to know how to solve conflicts; otherwise you might have a hard time finding a long term job.
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